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Activity Fitband FAQ

USER MANUAL PDF

  • CONNECT YOUR DEVICE NOW

    The first thing you need to do is download the Actiiv App. Next, you will be prompted to created an account, or log in with an existing account.

     

    If you are creating a new account, as soon as you press the green ‘check mark’ button, you will be prompted to select the device you wish to pair.
    Select Activity Tracker.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    If you have an existing account, go to the menu (swipe the home screen to the right or press on the icon at the top left that is 3 horizontal lines) and select ‘pair device’.

     

    Next you will be prompted through the following:

    Charge your Activity Fitband:

    1. Line up the gold dots on the underside of the Activity Fitband with the gold prongs in the charging cradle, close the cradle completely (the latch needs to be completely slid to the right).
    2. Plug the cradle into the cord and the cord into a USB power outlet (computer or wall unit).
    3. When you see your Activity Fitband’s screen light up you will know that it is charging correctly.

     

    Sync your Activity Fitband:

    Bring your Activity Fitband, still plugged in, as close to your smart phone/tablet as possible. Press the “next” button on the app.

     

    Connecting:

    The Activity Fitband will go through 4 steps to completely connect - activating bluetooth, identifying device, contacting server and registering account.

     

    If you have trouble pairing your Activity Fitband try the following troubleshooting steps:

    • Remove the Activity Fitband from the cradle and replace it.
    • Turn your phone/tablet's airplane mode off and on.
    • Force quit/restart the app and reset the Band with a paperclip (the Activity Fitband must be plugged in and charging).
    • On Android? Try clearing the data cache from the Actiiv App on your phone’s app manager.
    • Restart your phone.

     

    Once your Activity Fitband is connected to your account, we always check to make sure you have the latest and greatest firmware. If you need an update, it should start automatically. Be sure to keep your Band plugged in and charging, and close to your phone/tablet.

  • HELP WITH PARING YOUR ACTIVITY FITBAND

    If you have trouble pairing your band, make sure the
    band is plugged in and charging, your phone/tablet's Bluetooth is ON, and your phone/tablet is connected
    to a reliable WiFi/cellular data signal, try the following
    troubleshooting steps:

    • Remove the band from the cradle and replace it
    • Turn your phone/tablet's airplane mode on and off
    • Force quit the app. Methods for force quitting an app vary across different phone/tablet platforms. Generally, double clicking the home button on your phone/tablet will bring up apps currently running
      in the background. Swiping up in iOS generally force quits an app, while swiping right/left in Android generally force quits the app.
    • Reset the band with a paperclip (the band must
      be plugged in and charging)
    • On Android? Try clearing the data cache from
      the app on your phone’s app manager

     

    Still not pairing? Follow these steps in order:

    • Delete the app, restart your phone/tablet and reinstall the app from the App/Google Play store. Note: deleting the app will not delete the data associated with your account.
    • Reset the band using a paperclip.
    • Log into the app and go through the pairing process again.
  • HOW TO USE YOUR ACTIVITY FITBAND

    The Activity Fitband uses our unique step tracking algorithm to keep track of every step you take. Set your daily goals in the smart phone app and wear the Activity Fitband on your wrist to monitor your progress throughout the day.

     

    Tap the screen twice to see the LED lights animate. There are 7 light bars (6 white, 1 color) and each represents a percentage of your step goal completed. So at the beginning of the day, only one white light bar will light up. Once you have reached your goal, all the lights will light up, as well as the colored light.

     

    Your Activity Fitband will sync regularly with your app throughout the day, but if you want to trigger a manual sync, simply open the app and double tap the Activity Fitband. The Band tile on the app home screen has a time stamp from the last time your Activity Fitband synced with the app.

     

    Sleep tracking mode must be turned on from the app. Open the app, and double tap your Activity Fitband. You will see the blue bar at the top of the screen change to show a moon and a toggle button. Tap on that toggle button and you will see a counter start. Your Band will also light up in a special sleep mode animation. When you wake up, repeat those steps to take your Band out of sleep mode. Check the quality of your sleep by tapping on the sleep tile from the app home screen. For more information on how to read the daily sleep charts, reference the following

  • MY ACTIVITY FITBAND WON'T WAKE UP

    Fresh out of the box? That’s a bummer. Sometimes our Bands get so excited sitting on the shelf, waiting to be bought, they run out of all their juice. They will need a long rest in their charging cradle before they can perk up again. Oh and to be clear, the charging cradle needs
    to be plugged in.

     

    Plugged in but still no lights? Don’t give up yet! Give it a little poke in the cradle reset button with a paperclip. Don’t use a thumbtack though! Our Bands don’t respond well to sharp objects.

     

    You might have a bum USB cord- you can check this by plugging the cord into any other devices you have lying around that use micro USB (think e-readers or certain phones). If your cord doesn’t work then let us know.

  • WAS DOES YOUR ACTIVITY FITBAND TRACK?

    The Activity Fitband will track steps taken, active minutes, distance traveled, calories burned and sleep.

     

    Steps are tracked using internal hardware to detect movement, and this movement is then determined to be a step (or not a step) based on a unique step tracking algorithm.

     

    Active minutes are calculated for any activity lasting 30 seconds or more. Any movement lasting less than 30 seconds will not count towards an active minute.

     

    Distance traveled is calculated using 3 factors: number of steps taken, speed of those steps, and set stride length. Stride length can be adjusted under user settings in the app menu.

     

    Calories are calculated using 4 factors: set weight and gender visible in user settings, the number of steps recorded, and the speed of those steps.

     

    Sleep is tracked using the same hardware used to track movement of the band. Asleep, restless and awake periods are based on intensity of movement ranging from no movement, very little movement and recorded steps (corresponds directly with asleep, restless and awake measurements).

     

    To view previously recorded data for all of these activities, simply select the tile for the desired activity on the app home screen. Here you'll see a graph appear showing previous data. Select the calendar icon on the upper right to change date view. Swipe left of right on the graph to scroll through previous days. Swipe left or right on the bottom portion showing activity count to scroll between graphs for each activity.

  • SET YOUR ACTIVITY FITBAND TO TRACK DISTANCE?

    While the Activity Fitband does begin tracking your distance traveled when you first pair it with the app,
    some adjustments may need to be made to ensure distance activity is being tracked accurately.

     

    As a general reference, distance data is calculated using three factors:

    • number of recorded steps
    • speed of those steps
    • set stride length.

     

    The adjustable aspect of this formula is stride length, which can be changed to any number of inches/centimeters* (unit preferences visible in app settings) under user settings visible in the app menu (3 bar icon
    on the upper left).

     

    Stride length is set automatically based on your entered height when you create your account, but this auto-setup isn't always accurate. To accurately set stride length, lay a tape measure on the ground stretched out several feet, then take a normal step measuring from the front of the rear foot to the front of the other foot. Enter your measured stride length into the adjustable function in user settings, and you're all set! As always, if there are any questions regarding stride length and distance data that haven't been answered, feel free to contact us.

     

    Is your stride shorter than 2 feet and you're using the iOS app? Stride length in the iOS app can currently only be set to a minimum distance of 2 feet, but not to worry though - there is a workaround for this:

    • Under app settings visible in the app menu,
      select unit preferences and change this
      to kilograms and kilometers.
    • Next go into user settings (in the app menu)
      and change your stride length to the equivalent stride length in centimeters.
    • Finally, go back to app settings and change units back to pounds and miles.

     

    You'll notice your stride length now displays correctly.

  • MY ACTIVITY FITBAND IS TOO BIG

    Your Activity Fitband can be adjusted for a firmer fit. Simply wrap the band further around your wrist and fasten at the desired fit.

  • WHAT DO YOU MEAN BY WATER RESISTANT?

    Feel free to leave it on in the shower, in the bath, in the rain... It's not waterproof, so please remember to take it
    off before swimming, diving, or snorkeling.

     

    Did it go through the washing machine? Eep! We hope

    it was the gentle cycle ;) Some users have reported their Activity Fitband working just fine after this little dip.
    But before you try to charge your Band, let it dry completely (in a bowl of dry rice or a bag with some descant packs should do the trick) for a few days.

  • WHICH WAY ROUND DO I WEAR MY BAND?

    The gold dots on the underside of the Activity Fitband should be on the same side of your wrist as your thumb. For the most accurate step counting, please wear the Band on your non dominant hand.

  • HOW DO I TRACK MY SLEEP?

    Our Activity Fitband is pretty smart, but not smart enough to know when you are all tucked in for the night. Double tap your Band to sync with the app, then tap on the sleep mode bar at the top of the screen. See the toggle button next to that cute little moon? Tap the toggle button to start the clock.

     

    Once you wake up, sync your device again (double tap) and tap the toggle button once more.

     

    Did you forget to turn sleep mode off? Well that’s silly.
    But understandable. That’s why we programmed our Bands to automatically exit sleep mode once you walk more than 200 steps. You’re welcome!

  • ABOUT SLEEP TRACKING

    The Activity Fitband tracks three different levels of activity while you are sleeping: awake, restless and asleep.

    • ‘Awake’ is when you get up to go to the bathroom, take the dog out for a walk, or suddenly develop a sleep walking habit.
    • 'Restless' activity is measured by general body movement, such as turning over, adjusting your pillow, punching your partner in the side to stop the snoring, etc.
    • ‘Asleep’ is when you are completely at rest, dreaming of sweet nothings.

     

    Your Activity Fitband will continue to count steps while it is in sleep mode, so you can be sure to get credit for those 25 steps to the bathroom each night.

     

    To put your Band into Sleep Mode:

    • Double tap your Band to sync with the app, then tap on the sleep mode bar at the top of the screen. See the toggle button next to the cute little moon? Tap the toggle button to start the clock.

     

    Once you wake up, sync your device again (double tap) and tap the toggle button to turn sleep mode off.

     

    To view recorded sleep, select the sleep tile (shows a moon) on the app home screen to view the daily sleep charts.  To change the date view to a weekly or monthly view, tap the calendar icon on the upper right and select your preferred view.

     

    Did you forget to turn sleep mode off? Well that’s silly.
    But understandable. That’s why we programmed our Activity Fitbands to automatically exit sleep mode once you walk more than 200 steps.

     

     

  • HOW TO READ THE SLEEP CHART?

    Your sleep data is recorded and displayed using the tiles and chart displays.

     

    Your sleep data is categorised as time awakened (RED), restlessness (LIGHT BLUE) and deep sleep (DARK BLUE).

     

    While pressing and holding the screen on your device, slide your finger left and right to see detailed sleep information. The sleep details by the minute feature is currently under development for the Android app.

     

    In addition to viewing your daily sleep with our charts, you can also view your data monthly and weekly using the calendar icon.

  • WHAT DO ALL THE LIGHTS MEAN?

    There are seven light bars (6 white, 1 color) and each represents a percentage of your step goal completed. So at the beginning of the day, only one white light bar will light up. Once you have reached your goal, all the lights will light up, as well as the colored light.

     

    When you put your Activity Fitband into sleep mode,
    the lights will go through a special animation: All seven  lights will blink 3 times, the color LED is Blue. On the third blink the lights will turn off, progressing from the outside lights in.

     

    If you tap your Activity Fitband while in sleep mode,
    only the middle two white lights will pulse.

     

    Once you turn sleep mode off, the Activity Fitband will go through the same animation but in the reverse order - the two center bars will blink 3 times, then the rest of lights will turn on from the center out.

     

    When you are completely out of sleep mode the color light will change from blue to green.

  • WHY CAN'T YOU TRACK STAIRS?

    We tried, really we did. But technology hasn’t caught up with our hopes and dreams just yet.

  • HOW LONG DOES THE BATTERY LAST?

    Depending on your use, the battery can last up to 5 days. On average, the battery lasts around 3 days.

     

    Your app will alert you when it detects your battery is low, and once you plug it in to charge, if your phone is nearby, the app will also alert you when it is fully charged! When plugged in to charge, the Activity Fitband will display all light bars with one green bar (all bars blinking) to signal that the Band is fully charged.

  • HOW OFTEN SHOULD I SYNC THE ACTIVITY FITBAND?

    Your Actvity Fitband can store between 7-10 days worth of data.

     

    We recommend syncing every day (why risk it?) to make sure your data is safe and accurate. But if you are out of cell service, or you lost your phone while rescuing 100 tiny puppies from an abandoned well, or- well you get the idea...life happens, and for that reason, we put some extra space on the Actvity Fitband to keep your step history for a week.

  • REMOVING ACTIVITY FITBAND FROM ACCOUNT

    If you want to remove the Activity Fitband from your account, tap on the Activity Fitband tile from the app home screen. You will see the Activity Fitband info screen. Scroll to the bottom of the screen and you will see the option to “Deregister device”. Tap that button and follow the prompts to un-pair the Band from your account.

     

    Please note that removing the Activity Fitband from
    your account will also ‘hide’ the sleep data (tile and chart) from your account. Pairing a device that tracks sleep will restore the sleep data to your account.

     

    Removing your Activity Fitband may impact that day’s data, so we recommend un-pairing at the end of the day after your final sync, or first thing in the morning, before you have taken any steps.

     

    Once you un-pair your Activity Fitband, you can pair it again to your account by going to the app menu (3 horizontal bars at the top right of the app home screen) and tapping on ‘pair device’.

  • CAN I REPLACE THE BATTERY?

    Our Activity Fitbands come with a Lithium Ion rechargeable battery. Unfortunately, removing the battery would involve destroying the water tight seal of the Band, so the battery is not replaceable at this time.

     

    If you believe your battery is not functioning properly, please contact us and let us know!

  • DOES THE ACTIVITY FITBAND TELL THE TIME?

    The Activity Fitband does not tell time. It only displays your daily step count goal progress.

     

    If you are looking for a fitness tracker that also displays time, have a look at the Fitband Touch or Activity Tracker

  • HOW DO I GET A REPLACEMENT CRADLE?

    Please contact us for any replacement items

  • IS THERE ANY METAL ON THE  ACTIVITY FITBAND?

    The only exposed metal are the gold colored charging contacts on the underside of the Activity Fitband.

    The charging contacts are made of an alloy which
    does not contain nickel.

  • PAIR THE  ACTIVITY FITBAND WITH MY ANDROID

    To pair with your Activity Fitband and your Android phone must have Android 4.3 and newer. The phone
    must also possess Bluetooth low energy technology otherwise known as Bluetooth 4.0, and have a screen
    4 inches or larger.

  • HOW DO I SEE MY PROGRESS THROUGHOUT THE DAY?

    Double tap your Activity Fitband’s screen to see the LED light up animation. There are six white bars and 1 color bar at the end.

     

    Depending on your step goal progress, one to all six of the white bars will light up with the color bar lighting
    up when you've achieved your step goal.

  • I CAN'T SYNC MY APP FOR A FEW DAYS

    To be safe, we recommend syncing every day and letting our servers store all of your activity data. But we know that can’t always happen. So we built in a some extra memory space to hold up to seven days of data.

     

    When you are finally able to sync with the app, don’t be concerned if your history doesn’t update instantly. It may take a few hours to transfer all the data and update your charts and profile accordingly.

  • HOW DO I UPDATE MY ACTIVITY FITBAND?

    We never stop improving our devices, so don’t be surprised to see update invites for your Activity
    Fitband’s firmware.

     

    A couple of tips to note:

    • Your Band must have at least 10% battery in order to complete an update.
    • If, when the update alert appears, you chose ‘later’ you can trigger the update by tapping on the Band device tile on the app home screen. You will see device info listed. If you have an update that needs to be completed, it will be first on the list. Tap on ‘software update’ to start the process.

     

    If your update gets stuck in the "connecting" phase for
    an extended period of time, we suggest following
    these steps:

    • Force quit and restart the app to exit the update.
    • Select the Activity Fitband tile on the app home screen, then select "Deregister device" and follow the prompts to un-pair your Band.
    • Re-pair the Activity Fitband with your account by selecting the menu (3 horizontal bar icon at the top left of the app home screen), then select 'pair device' and follow the prompts to do so.

     

    The update should begin automatically when you successfully re-pair the Band. If not, follow the second
    tip above.

  • WHERE DO I FIND MY ACTIVITY FITBAND SPECS?

    After you've successfully paired the Activity Fitband to your account, tap on the Activity Fitband device tile on the app home screen, then select Debug Info at the very bottom of the screen. You will see a list of various information:

    • Device ID: the unique ID for your specific Band.
    • Hardware version: the version of physical materials in the Band.
    • Software version: the current software on your Activity Fitband.
    • Radio version: the version of Bluetooth software.
  • CAN I USE THE ACTIVITY FITBAND ON A COMPUTER?

    Currently the Activity Fitband can only be connected to certain smartphones and tablets. Don't see your phone/tablet listed under our supported devices list? As long as the device meets the following requirements you should be able to connect to the Band:

    • Must have at least Android 4.3 or iOS 7.
      (iPhone excluded).
    • Must possess Bluetooth low energy technology a.k.a Bluetooth 4.0.
    • Must have at least a 4 inch screen.
  • HOW DO I CALCULATE CALORIES BURNT?

    We estimate the calories you have burned based on
    your weight and level of activity (i.e. you will burn more calories if you are running versus walking). Calories are calculated using four factors: your set weight and gender, the number of steps you take, and the speed of
    those steps.

     

    We don’t include a calories estimator, or anything that assumes the calories you burned by simply breathing.

  • WHICH PHONES/TABLETS CAN I USE?

    See the current list of supported devices. Don't worry if your phone isn't listed there. As long as it meets the requirements listed below you should have no issues pairing with the Activity Fitband.

     

    • Our devices require BLE (Bluetooth low energy a.k.a Bluetooth 4.0) to connect. BLE is only available in certain operating systems and phones, and generally was not implemented in Android phones before Android 4.3. The iPhone 4 does not include BLE capabilities.
    • iOS requires 7.1 and higher (iPhone 4 excluded)
    • Android requires 4.3 and higher
    • Please note, our Activity Fitband does not sync with a computer. You must have a smartphone/tablet to use the Activity Fitband.
  • MY STEP COUNTER WON'T RESET?

    To manually reset your step, mile, calorie and minutes count, you will need to change your phone/tablet’s clock:

    • Change the clock to 11:58 pm
    • Launch the app and sync your Activity Fitband with the app (double tap the Band to prompt a sync)
    • Wait for 'midnight' or 12:00. The app should reset your activity to zero
    • After the app resets to zero, change your phone/tablet's clock back to it’s normal time zone
    • Finally, sync the Activity Fitband with the app

     

    If this problem happens continuously, please contact us

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